Refund Policy for Scaffolding Malaysia Berhad - Lorry Crane Services

Thank you for choosing Scaffolding Malaysia Berhad for your lorry crane transportation needs. We aim to provide a reliable and efficient service. Our refund policy outlines the terms under which refunds may be processed.

1.⁠ ⁠Refunds of Deposits and Extra Payments

• Refunds of any deposits or extra payments will be processed within 7-14 business days. In some cases, refunds may take longer due to administrative or processing complexities. We appreciate your patience and understanding in these instances.

2.⁠ ⁠Cancellations and Booking Refunds

• For cancellations, we strive to process refund requests within 7-14 business days. Refunds will be issued upon request and following communication with the client to confirm the cancellation.

3.⁠ ⁠Undelivered Services

• In cases where services remain undelivered, refunds will only be issued after two failed attempts to reschedule the service. Clients may contact us for rescheduling options, and if the service cannot be provided after two attempts, a full refund will be issued.

If you have any questions regarding our refund policy, please feel free to contact our customer support team for assistance.

This policy should cover your key points and set clear expectations for clients on refunds and cancellations.